Primary Recommendation

Eckoh - Call centre tech for secure card payments

March 2018

Investing in shares may lose you all or some of your money. Past performance is no indication of future performance. Some of the shares recommended here may be small company shares, which can be relatively illiquid and hard to trade and this makes such shares more risky than other investments.

I must confess that whenever possible, I prefer to use a chatbot rather than speak to a call centre over the phone because I usually find the process of pressing numbered options irritating. The subject of this article, Eckoh, has historically been known for its IVR (Interactive Voice Response) services, where customers can talk rather than press buttons and get to the department they need to talk to as quickly as possible (it has also launched chatbot solutions).But the reason for highlighting the shares here is that Eckoh also helps companies take card payments more securely - which is a serious issue as UK call centres process more than £2bn in card transactions each year. Eckoh has devised a way for customers to give thei ...

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With small companies there is an above average degree of risk compared to buying blue chips. Please be aware that we have not assessed the suitability of any of these investments for you. The newsletter simply states a personal view and diarises the editor’s investment decisions. Please speak to your stockbroker or other qualified individual to ascertain whether any of these companies mentioned would form useful additions to your own portfolios. Past performance is no indication of future success.

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